FAQ2019-10-14T17:23:25+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

What type of nail care services you are providing?2019-10-12T05:24:17+00:00

There are several types of nail care services we provide. Since there are different kind of issues happen to the nails of different people, so we are not sticking to a single nail care service. we offer cut and shape, polish change, file and polish, mini manicure, full manicure, glam nourish and many more. Now its all up to you that which service do you require.

What is the cost of nail care services you have?2019-10-12T05:23:51+00:00

There is not a static amount that we can offer you for a nail treatment. As you know that there are different varieties of nail care treatments, so the cost will be according to them. If a person wants one nail care treatment, then it will be charged according to that one treatment only, and someone wants to get more than one treatment, then the nail care cost will also increase accordingly. Additionally, the cost of a particular nail care treatment is not static. It usually changes after some time.

Do you use essential oil for nail treatment?2019-10-12T05:23:27+00:00

Yes, we use a particular oil for nail treatments. It is a completely organic oil that we use to treat the nails of our customers. It is not like the ordinary oils that people use for massaging or some other purposes, but the oil we use is particularly manufactured for nail treatments. It does not only offer a particular treatment to your nails but it also makes them stronger and make them shine to look beautiful.

Are there any packages available for the services you provide?2019-10-12T05:23:02+00:00

Well, there are different packages for every client. We have different deals that you can use as per your need. All of those packages contain different nail treatments in combo that you will get. When you will get any of those packages, then you will not have to ask for any treatment but only sit down on the chair. The treatments will be given to you as per described in the package. Additionally, these packages come with exceptional discounts. If you will get any of those packages, then you will pay quite a low amount of cash as compared to the amount that you will be paid if you will get all the treatments individually without package.

How long it will take to complete the treatment?2019-10-12T05:22:36+00:00

The time duration of treatment is not static because there are different procedures for each treatment in the salon. Some treatments long for a while some completes in a short time. Additionally, there could appear any sudden issue during the treatment due to which we have to switch to the other one. Although, the shortest treatment in our salon is almost 30 minutes long and the longest treatment is 2 hours long.

Do you sterilize the tools used for nail care?2019-10-12T05:22:08+00:00

Yes, of course. We always sterilize our tools. It is written in policy that no tool will be used for nail treatment until it is properly sterilized because we properly realize that if any tool is used without sterilization, then there could appear some of the hazardous diseases to our client. This is the reason that we have a proper team at back end whose duty is to sterilize all the nail treatment tools and then forward them to the nail treatment specialist for use.

How can I contact your experts?2019-10-12T05:21:37+00:00

Well, there are lots of ways in which you can contact our experts. First of all, you can visit our website and make your appointment over there. You will have the option to select the date and time on your own choice, and also the expert from which you want to get treatment if he/she is available that day. Additionally, if you want to contact the expert personally, then you have to visit that expert’s portfolio where you will find his/her contact number.

Do I have to book an appointment for the nail care services?2019-10-12T05:21:00+00:00

Yes, you have to book your appointment in advance. We do not offer any kind of services to those clients that come to our salon without an appointment because we have a proper scheduled routine according to which we have to deal out clients. So, if you want to get our services, then you must have to book your appointment in advance.

Do you have a nail spa and manicure facilities?2019-10-12T05:20:32+00:00

Yes, we have. We have all kind of facilities including nail spa and manicure. We have all the latest equipment and tools that are useful to offer any kind of nail treatment. So, you will get the best services of nail spa and manicure if you visit our salon.

Are there any discounts available at your salon?2019-10-12T05:20:02+00:00

The discounts are not really static. It means that we do not regularly offer discounts. Our rates are fixed. Although, if there is any occasion like Christmas or the new year, then we offer special discounts to our customers. Additionally, you can get discounts if you get our packages.

Are your services refundable?2019-10-12T05:19:37+00:00

No, our services are not refundable. Although, we offer great satisfaction to our customers. It is our record that not a single person had given any bad review about our service. In the case that if you are not satisfied with our service, then we will offer you treatment in any other way. We keep offering services to our customers until they perfectly get satisfied with our work. This is the reason that every customer that we have deal with, ended up to be completely satisfied with our service.

Can you design the nails according to the picture that I show?2019-10-12T05:17:52+00:00

Yes of course. There is no issue. We have a team of professionals who have been working in this field for years. They had treated different kind of nails in different designs. They are perfectly familiar to deal with any kind of nails to shape them in any kind of design. So, you will get exactly the same design as you will seek for.

Why should I choose your spa2019-09-26T17:36:27+00:00

Our skincare service is one of the top skincare services you can ever get around. Our clients are treated with respect, and we value your skin just like the way you appreciate it. We make use

and recommend the best skincare products that are best for your skin.

How can I decide which products to use for my skincare?2019-09-26T17:35:46+00:00

You don’t have to worry much about this, our professional skincare specialist will take a look at your skin and decide which products are best fits your skin, regardless of the type of skin you have, (blemishes, ageing, dryness, sensitivity, etc.).

Why should I visit a spa to see a licensed professional?2019-09-26T17:35:03+00:00

To get the best skin care without risking your skin or having the fair of contaminating any diseases, you need to visit a licensed Spa. We will assist you in taking care of your skin or achieving the skin goals you desire. Also visiting a licensed spa will improve the result you may be seeing at home.

What if I have an allergy to the ingredients in the product you use or recommend?2019-09-26T17:34:30+00:00

Once you notice you have known allergy to an ingredient, do not use the part, and if you are already using, stop it as soon as possible and consult a medical professional and contact us.

If by any case, you are allergic to any of the ingredients in our products, we won’t use any of it on you until we confirm from our medical professionals.

What are the long-term benefits of using your Spa products?2019-09-26T17:33:51+00:00

Plain and simple – healthy skin. Our spa makes use and recommends the best products to help keep your skin at an optimal level of fitness – not by using the cosmetic result to cover up.

I don’t know which skin service would be the best for me;2019-09-26T17:33:16+00:00

You don’t need to have full knowledge of the skincare service that is best for you, all you need to do is schedule a skincare service with us, and we will take all necessary steps and advise you on the best service that is appropriate for your skin type.

This my first skincare service with you, what are the things i need to know?2019-09-26T17:32:33+00:00

Our skin care specialist will have a one on one discussion before beginning your service to discuss all the options. The specialist will discuss what’s best for you and all the things you need to know. Always let us know if you have any special requests or concerns. This way, we will be able to meet your needs once you open up to us.

I am experiencing multiple skin problems for a long time. What should i do?2019-09-26T17:31:54+00:00

We offer computerised skin analysis, but on rare cases that we could not do this, we will recommend the best solution for it. Our skin care specialist will take run full test on you, and the results will enable us to decide the best treatment for any skin problem you have before we continue the skincare service.

What are the things i must not do after the treatment?2019-09-26T17:31:23+00:00

We can’t give you a list of the dos and don’ts right now because your treatment will determine dos and don’ts. You can feel relaxed because our specialist will take the time to explain everything you need to know with you.

What are the things need to do to achieve the best results following a skincare treatment?2019-09-26T17:30:53+00:00

To achieve the best result, you must follow advised by the skin care specialist. It is advisable to use Altivo homecare products regardless of the skin treatment you go for. This will help fasten the results and enhance healthy skin.

How long does it take to see results?2019-09-26T17:30:19+00:00

We can’t tell you the exact time you will see the result as it depends on the treatment you are pursuing. We are focused on the best and in the lasting result rather than the immediate effect that won’t last long. You will be educated by our skincare specialist on what to expect.

Why Waxing?2019-09-26T17:26:29+00:00

One of the most reliable and well-known ways to temporarily remove unwanted hair is through waxing. It has been proven that waxing is more effective than shaving, while shaving removes hair from the skin’s surface, waxing removes hair from the roots; this makes it more effective.

What is the difference between a standard bikini and Brazilian bikini?2019-09-26T17:25:56+00:00

A standard bikini wax removes all of the hair from your bikini area that would be visible if you were wearing a standard bikini, a standard bikini wax moves downward and inward from a standard bikini. Brazilian waxing is the most intimate (deep and lasting) of all waxing services and removes all of the hair in the bikini area and all hair from your backside as well. Some clients prefer to leave a small amount behind, and others prefer to go completely bare, the decision is entirely up to the individual.

How long will the results last?2019-09-26T17:25:10+00:00

If this is your first waxing experience, you can expect your results to last between 3 and 6 weeks with minimal growth in the days and weeks.

Can hair re-grow occur because of body waxing?2019-09-26T17:24:35+00:00

Waxing is known to stop hair growth all together in some cases. It is essential to have in mind,  that waxing is a temporary hair removal method as the slowing or stopping of hair growth takes many years of consistent waxing.

Is waxing safe for those with sensitive skin?2019-09-26T17:23:50+00:00

Waxing can be a great benefit to people if done correctly on sensitive skin. It is much more gentle on the skin than many other methods of hair removal, i.e. shaving and at home depilatories (hair removal substances). It is impossible to predict who will have a reaction to the wax or any product used.

It is paramount to follow the instructions in the pre-waxing guide, especially for someone with a susceptible skin.

What type of wax is used?2019-09-26T17:23:14+00:00

Different types of wax are used for various services. Hard wax is mostly required in waxing services; it hardens on the skin and then removed. Hard wax is perfect for use on people who have sensitive skin as the wax outline each hair and does not attach to the skin. Strip wax or soft wax can also be used in some service; Strip wax is applied to the surface, a piece of paper is pressed over the top and is removed in that fashioned.

Who should not be waxed?2019-09-26T17:22:29+00:00

Anyone who has an active Herpes outbreak

Anyone who has been exposed to chemical peel over the treatment within the past seven days

Anyone who has used any Retinol (a type 0f vitamin A) within the past 36 hours on the treatment area

Any area of the skin showing signs of injury, open or active acne lesions, eczema, psoriasis or any dermatitis will not be waxed

What should my hair length be before waxing?2019-09-26T17:21:45+00:00

Your hair should be at least ¼ inch (about the length of your lower eyelash), If it’s longer, our waxing specialists will take care of you, this will help to get a satisfying hair length.

Should any pain medication be taken before my visit?2019-09-26T17:21:09+00:00

It is advised to take Ibuprofen 30 minutes before your appointment if you have a low pain tolerance.

In cases of allergies, acne, or on medications?2019-09-26T17:20:31+00:00

If you have allergies, or you are on medication, your waxing specialist should be informed before your appointment. Antibiotics and topical acne medications can make your skin more sensitive and potentially susceptible to some skin lifting.

Will waxing affect my pregnancy?2019-09-26T17:19:54+00:00

Pregnancy is not affected by waxing. Once in a while, your skin may be a bit more sensitive, but your waxing specialist will discuss this with you, before your appointment.

Can I be waxed on my period?2019-09-26T17:18:59+00:00

Skin sensitivity is usually high during menses, but ibuprofen will help! Take some about 30 minutes before your visit. Make sure you change to a clean tampon just before your wax.

Any age limit for waxing?2019-09-26T17:18:28+00:00

You are never too old for waxing. If you are below 18 years of age, your parents will have to decide if you’re ready, and accompany you to your initial appointment to sign your paperwork, and let us know you’re good to go!

Do men also get waxed?2019-09-26T17:17:48+00:00

Yes! We have many male clients who come for our services daily. Services rendered to the woman are also provided to our male clients. Men visit us for chest waxing, back, nose, ears, and even Manzilians (the male version of a Brazilian).

Will my hair grow back thicker or darker?2019-09-26T17:17:14+00:00

Not at all! With every waxing visit, your hair re-grow again at a more delicate texture. It becomes more comfortable and quicker to remove with each visit. The more you wax, the less it hurts!

Do sunburns affect waxing?2019-09-26T17:16:14+00:00

To avoid skin lifting during treatment, sunburns needs to be healed before waxing to prevent. Rashes and other skin irritations must be treated as well, to avoid similar injury.

How long does your Waxing take?2019-09-26T17:15:36+00:00

With our Sole speed waxing techniques, the actual waxing process takes about 15-20 minutes, but in rare cases, it might be longer.

How soon can I work out, after my wax?2019-09-26T17:15:01+00:00

We suggest you avoid the gym or workouts for 24-48 hours, after your services because sweating and increased heat in sensitive areas can irritate the skin

How about hot baths or hot tubs?2019-09-26T17:14:19+00:00

Hot showers and hot tubs can cause irritation and infection. Try to keep freshly waxed areas free from humid environments for 24-48 hours.

What should I wear to my appointment?2019-09-26T17:13:46+00:00

A loose-fitting cotton clothing is preferable. The tight dress can increase the chance of irritation or infection.

When can I use lotion or deodorant?2019-09-26T17:12:53+00:00

Stay away from lotions, deodorant or oils for several hours after waxing. Blocked pores can result from using any products not offered as post-care, directly after waxing.

How do I choose the right treatments and products?2019-09-26T17:09:14+00:00

At our hair salon, you will always get the right treatment and product even if you don’t know the right one. Our stylist offers complimentary consultations and will make recommendations that best fit your wants and needs regardless of what you are looking for.

Why do i need a colour Allergy test even when I’ve had a colour before?2019-09-26T17:08:30+00:00

Your wellbeing is our priority, we will never risk your health no matter how hasty or situations that come up. So we you will always go through this test. Some people can develop an allergic reaction to hair colour products during the period they never had an idea of.

Do you offer free hair advice?2019-09-26T17:07:39+00:00

We know how important it is to get advice from a professional stylist, we offer free hair advice for both male and female, regardless of their age.

You can book in for a complimentary chat with any of stylist. Feel free to go book anytime; we have no obligation to booking an appointment with us. It is free!

What if I don’t like my hair after the stylist is done with it?2019-09-26T17:06:40+00:00

Oh no! We know how disheartening this could be to dislike a new hairstyle. Your satisfaction is our primary priority, so feel free to let us know immediately if you are unhappy with your hair. We will do everything in our control to remedy anything you that you don’t like about your hair.

Do you offer a fringe trim service?2019-09-26T17:06:07+00:00

Yes! We will gladly trim your fringes between appointment, and it’s not a must you have an appointment to get this trim services.

Do you provide services for men?2019-09-26T17:05:32+00:00

Yes! We provide services for both men and women. We treat both our male and female clients with optimal respect.

My hair is damaged and dry. What do you recommend to repair it?2019-09-26T17:04:57+00:00

Oh, this sad, once your hair gets damaged and dry we recommend you make an appointment with us as soon as you can so we can give you the best recommendation to help repair your hair. Our stylist will sit you down, and during the consultation, you will understand and learn everything you need to know.

What should I wear for a salon treatment?2019-09-26T17:03:29+00:00

You are free to come in any comfortable wears you feel like wearing if you are enjoying different services you will be provided with a robe and slippers. Your comfort is our priority.

What happens when I lose a personal item at the salon?2019-09-26T17:04:00+00:00

We will always try our best to secure your property once you are in our salon, but in rare cases where you lose any of your items, the salon will not be held responsible as we do not guarantee full security on your property. Kindly keep all valuable things with you or give it to your stylist to help keep an eye on it.

Can I bring my kids?2019-09-26T17:04:08+00:00

Oh yes! We don’t mind you bringing your kids, but we would like to let you caution your kids before heading to the salon as we may stop your kids from coming if they keep getting in the way. Thanks for your understanding.

Is the appointment necessary?2019-09-26T17:04:14+00:00

The appointment is necessary, but you are always free to walk in, call or short notice as we may have a cancellation or opening.

How early or late can I arrive for my appointment?2019-09-26T17:00:47+00:00

We always advise our clients to get to the salon on their day of appointment as early as possible at least 10minute before time, this will enable you to relax and get yourself ready for you hair care.

What happens if I arrive late on the day of my appointment?2019-09-26T16:59:53+00:00

We are sorry we will have to reschedule your appointment once you come excessively, but on rare cases whereby the next client also is not ready, we may consider your office.

What are the terms of cancelling my appointment?2019-09-26T16:59:26+00:00

If any situation arises where you need to reschedule or cancel an appointment, we request you give us prior notice at least 12hours ahead. You will have to bear the cost of the service booked for late cancellations.

Do you give a reminder before my appointment?2019-09-26T16:58:30+00:00

Oh yes! You will always receive a reminder forty-eight to twenty-four hours before your appointment, and this will be sent through the mail or the registered number.

Spa Wellness Relax concept. Spa background with spa accessories on dark background
Spa Wellness Relax concept. Spa background with spa accessories on dark background

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